In 2009, Venlo faced a practical and symbolic challenge. Its municipal teams were dispersed across several locations, leading to inefficiencies and silos. At the same time, the city wanted to position itself as a pioneer in circular economy and public innovation.

The goal was to design a City Hall that would not only bring people together, but also embody C2C philosophy — a living example of how architecture, technology, and organisational culture could reinforce one another. The challenge: to transform the traditional concept of a City Hall into a transparent, regenerative, and inclusive workplace.

Our role included:

• Designing and facilitating workshops, trainings, and keynotes to prepare leaders and employees for ABW and flexible work.

• Helping teams digitise workflows and citizen services to support new ways of working.

• Guiding the organisation in breaking down silos and fostering collaboration.

• Acting as the bridge between bricks, bytes, and behaviour — ensuring the physical space, technology, and culture aligned throughout the transformation.
  

• Employee satisfaction rose to 90%.

• Sick leave significantly reduced.

• Greater flexibility and work-life balance achieved.

• Cross-departmental collaboration strengthened.

• Office footprint reduced by 6,000 m² through ABW.

• Energy consumption cut to one-third of previous buildings.

• Building generates its own energy and filters air cleaner than outside air.

• Absorbs 30% of CO₂ and fine dust in the surrounding area.