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GLG: Connecting Professionals in an ABW Environment

Aligning Organisational Purpose and Values

"Moving around helps me get work done. I feel like I’m a dynamic person who can work in a loud environment, but there are definitely days where you want to duck off into a telephone booth and sort of dive into the task at hand.”

Case Study Overview

Case Study Overview

A new global headquarters in New York City

Organisation: Gerson Lehrman Group (GLG)

Location: New York City, USA

Industry: Financial and Information Services

Key Concept: Scaling & amplifying 1:1 learning

The Back Story

The Back Story

GLG wanted to do something different to amplify the unique ways it scales one-to-one learning and brings professionals together.

Activity Based Working (ABW) principles were applied by the architect in the design of the new space, with inspiration to eliminate restrictions of traditional offices, and to enable people to work more dynamically and collaboratively.

GLG brought Veldhoen + Company onboard to help employees better understand the concept of ABW and build new habits to support better way of working.


The Challenge

From the beginning, employees had concerns with not having assigned desks and having to store personal items in lockers. People were reluctant to detach from their old way of doing things. Some were concerned about maintaining a sense of team in the new environment, others worried about the new space’s capability for confidential conversations and accommodation for introverts.

Veldhoen + Company was brought in after the space had already been designed. Unlike a typical ABW project where an initial vision and discovery phase lays the foundation for all subsequent work, the focus of this project with V+C was mainly on the behavioural and change elements. In other words, the project team was solving for the question:

  • Now that we’ve dreamed up a modern work space, how do we prepare everyone so that they can realise the full benefits of it?

The Results

The post-move survey results showed:

  • 77% of staff agreed that the new office design enables them to work more productively
  • 97% reported that the new office is a place they’re proud to bring visitors, a huge increase compared to 13% in pre-move survey
  • 92% (compared to 51%) agreed that the new office creates an enjoyable working environment
“The new space is awesome. We had to change the way we do things, but I think overall it has made us more efficient.”

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Ultimately, we will work with you to create a unique culture and environment where people will have the space to thrive, the freedom to genuinely connect with one another and will proudly work as a part of your organisation.