From the beginning, employees had concerns with not having assigned desks and having to store personal items in lockers. People were reluctant to detach from their old way of doing things. Some were concerned about maintaining a sense of team in the new environment, others worried about the new space’s capability for confidential conversations and accommodation for introverts.
V+C was brought in after the space has already been designed. Unlike the typical ABW project where an initial vision and discovery phase lays the foundation for all subsequent work, the focus of this project was mainly on the behavioural and change elements. In other words, the project team was solving for the question of: now that we’ve dreamed up a modern work space, how do we prepare everyone so that they can realise the full benefits of it?