At the new Fonterra Centre, the public, shareholders, customers and employees were welcomed into the trusting, barrier-free environment with hubs and cafes providing social meeting places reflecting the Fonterra story and product lines.
The open and transparent nature of the new way of working enabled leaders to be highly visible within the organisation and promoted greater connection with leadership. Spatially, the building created the ability to host events and important business announcements within the new environment and make these visible to Fonterra’s people.
The supply of a variety of fit for purpose activity-based settings enabled a dynamic agility for the people of Fonterra to keep organising differently in and between teams. The workspace and the employee’s willingness to, years after the move, reorganise people and teams in support of ongoing cultural evolution and strategic direction, has provided the opportunity for Fonterra to continually strive for greatness. An increase in employee engagement and a more robust sense of what they stand for has been the consequence and arguably its greatest success.